Terms of service

📄 Terms & Conditions – Companion Pet

This website is operated by Companion Pet, a brand operated by BREAKING PATH LLC.
By accessing or using our website, you agree to be bound by these Terms & Conditions, which apply to all users of the site, including browsers, customers, vendors, and content contributors.

1. General Conditions

We reserve the right to refuse service to anyone, for any reason, at any time.
By using this site, you confirm that you are at least the age of majority in your state of residence, or that you have obtained consent from a parent or legal guardian.

2. Products & Pricing

Prices are displayed in the applicable currency at checkout and may include taxes where required.
All products are subject to availability and may be modified, updated, or discontinued at any time without prior notice.

3. Purchase Process

When placing an order, you agree to provide current, complete, and accurate information.
We reserve the right to cancel or refuse any order if we suspect fraud, inaccurate information, or misuse of our systems.

4. Shipping & Delivery

Our products are shipped from international fulfillment centers.
Estimated delivery times are provided on our website and may vary due to carrier operations, customs processing, or other external factors.

Free shipping is available on all qualifying orders.
For more details, please review our Shipping Policy.

5. Returns & Refunds

You have the right to request a return within 14 days of receiving your order, in accordance with applicable consumer protection laws.
For full details, please refer to our Return & Refund Policy.

6. Accuracy of Information

We strive to ensure that all information on this site is accurate and up to date.
However, we do not guarantee that all content is error-free. We reserve the right to correct any errors, inaccuracies, or omissions at any time without prior notice.

7. Data Protection & Privacy

Your submission of personal information through the site is governed by our Privacy Policy.

8. Intellectual Property

All content on this website — including text, images, logos, graphics, and design — is the property of Companion Pet or its content suppliers and is protected by U.S. and international intellectual property laws.
Unauthorized use is strictly prohibited.

9. Governing Law

These Terms & Conditions are governed by and construed in accordance with the laws of the United States and the State in which BREAKING PATH LLC is registered, without regard to conflict of law principles.

10. SMS Messaging Service

Companion Pet uses third-party services (such as Yotpo) to send SMS messages for transactional and marketing purposes.
Customers may receive the following types of messages:

  • Order confirmations

  • Shipping updates and tracking notifications

  • Abandoned cart reminders

  • Promotions, discounts, and special offers

  • Review requests

Messages may be sent using the name Companion Pet or our messaging service provider.

11. SMS Opt-Out

You may opt out of SMS messages at any time by replying “STOP” to any message you receive.
After opting out, you will no longer receive marketing messages, but may continue to receive transactional messages related to existing orders when applicable.

12. SMS Help & Support

For assistance with SMS messaging, reply “HELP” to any message or contact us at:
📧 contact@companionpetshop.com

13. SMS Fees

We do not charge for SMS messages.
However, standard message and data rates may apply, depending on your mobile carrier. Please check with your provider for details.

14. Delivery Issues & Message Failures

If the phone number provided is incorrect, outdated, or if messages fail to deliver due to factors beyond our control, we are not responsible for undelivered or delayed messages.

15. SMS Consent

By opting into SMS marketing from Companion Pet at checkout, during account creation, or via subscription tools, you consent to receive recurring SMS messages, including:

  • Transactional notifications

  • Marketing messages

  • Abandoned cart reminders

  • Review requests

Consent is not a condition of purchase.
Message frequency may vary.

To unsubscribe, reply “STOP” to any message. Alternative opt-out methods may not be recognized.

You are responsible for any charges imposed by your mobile carrier.

16. Changes to SMS Services

We reserve the right to modify or change the phone number or short code used for SMS communications at any time.
We are not responsible for messages sent to outdated numbers or codes.

17. Limitation of Liability (SMS)

To the extent permitted by law, Companion Pet is not responsible for delayed, failed, misdirected, or incomplete SMS message delivery, or for any actions taken or not taken based on SMS communications.

18. Privacy Policy Reference

Your privacy is important to us.
Please review our Privacy Policy to learn how we collect and use personal information:
👉 https://companionpetshop.com/policies/privacy-policy