Shipping policy

📄 Shipping Policy – Companion Pet

At Companion Pet, we are committed to providing a safe, transparent, and efficient shopping experience.
Our products are shipped from international suppliers, including locations in Asia and Latin America.

Estimated Delivery Times

Delivery times may vary depending on your location and local postal services.

United States:
Estimated delivery time is 7–14 business days after shipment.
Remote or extended delivery areas:
Delivery may take up to 21 business days.

Delivery times are estimates and may vary due to customs processing or local carrier operations.

Order Tracking

Once your order has been shipped, you will receive a tracking number by email, allowing you to follow every step of your delivery.

Shipping Costs

✅ Free shipping on all orders
No minimum purchase required.

Incorrect Address Information

It is the customer’s responsibility to provide a complete and accurate shipping address at checkout.
We are not responsible for delays, failed deliveries, or losses caused by incorrect or incomplete address information.

Exceptional Delays

In rare cases, delays may occur due to circumstances beyond our control, such as:

Customs clearance
Carrier delays
Weather conditions
Labor strikes

If this happens, we will keep you informed and do our best to assist until your order is delivered.

Contact Us

If you have any questions about shipping or your order, please contact us at:
📧 contact@companionpetshop.com